We’ve been using Cool Care for a few years now. They completely replaced one of our 3 units when it went out two years ago. The owner personally came out and walked me through the whole process and cost options. The following year our dog got under the house and destroyed all the ducts. They came out quickly and had repaired everything the next day. Our 10+ year upstairs unit went out recently and they came out and the technician, Angel, was great! We thought the unit was done for, but he was able to diagnose the problem and fix it. A week later it’s still going strong! Very knowledgeable staff both in and outside of the office. The woman who I spoke with on the phone answered all of my questions and was extremely pleasant despite my lack of HVAC knowledge. Will definitely be sticking with them for years to come!
15:27 05 Jul 21
21:03 30 Jun 21
I have been in the business of maintenance for multi-family homes for 16 years, and I am completely impressed with this company. Their customer service and professionalism is the best. Taylor in the office is always so friendly when I call. And the 2 technicians I've had the pleasure of working with named Louis and Jessie were very nice, knowledgeable, and patient when explaining to me what was need for repairs. I'm looking forward to doing business with them all summer. Highly Recommended.
18:22 28 May 21
Called to setup our summer service call. Love the special two service calls for 240.00. The original price is 150.00 per. service call. We received great service last year.
02:37 16 Apr 21
I have been a customer of Cool Care for around 6 years. They have installed my gas logs and installed and maintained my hvac system. Long story short, the unit installed a few years ago had numerous issues (no fault of Cool Care) and required a lot of service calls. The final verdict a couple of months ago when the system just stopped working was that it was a lemon. Cool Care contacted Carrier and the hvac system was replaced. I am so happy with the new system and my power bills have drastically dropped. Every single tech that came to my home was always so nice and professional. Always on time and on occasion called to see if they could come early. In the midst of all the issues with my old unit, the owner, Kenny Wardlaw, came to my home on a Saturday to try to get the system to work.I love using local and family owned businesses-they just seem to care more about the quality of service.In this day and time -that means a lot from a company!
13:54 26 Mar 21
We have been doing business with Cool Care since Kenny started this company. He was actually the technician we always called on when he was with another company. We followed him as he opened Cool Care. He and his team are informative, knowledgeable , thorough and attentive. Would not call anyone else for our HVAC needs.
02:25 13 Mar 21
I was introduced to Cool Care at a city gathering and learned how much Kenny and his staff knew about old systems and new rebates. Cool Care added insulation, replaced my 38 year old furnace and replaced my ductwork in my 100+ year old house. He guided me thru the process and assisted by obtaining rebates and I was thrilled to have someone that was willing to walk me thru the process that I felt I could trust.I love that they are now available during normal off hours because that is usually when something stops working.Thanks !
16:10 12 Mar 21
Jermain was awesome! The whole Cool Care experience was A +
Lillian Elizabeth Charbonneau
02:12 11 Mar 21
I would highly recommend Cool Care!My 20 year old HVAC unit needed to be replaced after multiple issues and it just didn’t make sense to pay hundreds in repairs with a unit so old and flakey.These guys were great from the quoting me a new unit, installing it, doing the Aeroseal for my ducts and everything in between. They were always on time (or even early) very professional and friendly! I have to give a shout out to John, he installed my unit and was so helpful and to Taylor who was so easy to correspond with! All the employees I’ve encountered here have been great, thank y’all for everything!
00:23 11 Mar 21
I am a realtor in Columbia, SC and use Cool Care Heating and Air for all my clients and inspections! I personally use them on my primary home and rental properties. 5 star company and service. I really love the fact that I can email Marsha Lee and schedule everything through her. The convenience and efficiency of me being able to email her and her timely responses makes everything easier and streamlined. Call them for any HVAC needs! Thanks Cool Care and Marsha!
Kyla Floyd Bailey
15:08 08 Mar 21
John, Lewis and Zac did an awesome job replacing my entire HVAC system. Fast, friendly and great to work with. Polite, professional and all of the above. Took the time to explain everything and made sure system was working properly. Even had to change settings in thermostat to make system work correctly due to another local company, who I will not name, programming it wrong.
14:50 05 Mar 21
03:05 19 Feb 21
John Ulness came out and fixed our HVAC after others could not. He was an absolute professional and pleasure to work with. He obviously was very experienced and knowledgeable. We are beyond grateful and extremely pleased with the job he did. We are now forever Cool Care Heating & Air customers, solely because of John and he will be the only one to work on our system from here on out.Thank you,Derek Casey
23:44 16 Feb 21
John Ulness with Cool Care Heating and Air, hands down best heating and air technician we've ever used. We've been trying to get our heating fixed for over a year and he came in and handled the problem quickly. Extremely professional and intelligent. Will be 100% who we call if we ever have anymore issues. (I get the feeling we won't) 10/10 absolutely do recommend!!!!
21:20 16 Feb 21
Cool Care always goes above and beyond to make sure that my family is taken care of. Everyone I have ever spoken with in the office has been friendly and helpful. The technicians are always super knowledgeable and respectful. Highly recommend!
16:12 16 Feb 21
Cool Care has changed out my equipment for several of my properties. The process is always smooth and effortless. The install coordinator, Taylor, is very knowledgeable and communicative. They also complete my real estate inspection letters and always do an outstanding job. I would highly recommend Cool Care for all of your heating & air needs!
19:32 15 Feb 21
Excellent customer service and responsive when their is an emergency! Techs are great and customer service REP Savannah is top notch!
19:00 15 Feb 21
Could not be happier with Cool Care and the two units we’ve replaced over the last couple of years. We continue to be pleased with tech support and maintenance - Matt performed our annual maintenance last week and went above and beyond answering questions and checking system operations that were technically not included in this service call. He took extra time to make sure we were satisfied. Highly recommend!
13:18 13 Feb 21
I am writing this review even though I ended up using another company (friend). Cool Care is professional, punctual and respectful. Lewis Williams was insightful and open about the entire process. Prices were very fair and you could not go wrong with their expertise. Highly recommend.
16:06 25 Jan 21
Cool Care is a go to for my real estate clients! Professional and honest service!
12:33 24 Nov 20
Cool Care is a family owned business and they treat their customers like they would their own family. Winter is upon us so 8f your heater is in need of a little TLC, give them a call.
12:33 24 Nov 20
Very responsive and professional company for heating and air repairs.
12:32 24 Nov 20
12:31 24 Nov 20
These guys are great! Very professional and timely. They can handle all of your heating and cooling needs!
12:30 24 Nov 20
Great customer service as always by Cool Care. We appreciate their promptness and how well they explain what needs to be fixed.
22:05 21 Nov 20
12:10 19 Nov 20
Stephen Koon did show up on time and was professional and fixed the AC. I have been pleased each time we have used Cool Care. I had 1 company tell me I needed a new AC unit for 8000 but Cool Care came out and said no and fixed the AC issue. Saved me $8000! Very honest company!
22:04 06 Nov 20
Cool Care HVAC came highly recommended when I sought assistance regarding a mold problem within my home due to an apparently faulty HVAC installation on a home I purchased. After two inspections (one by a a mold remediation company and one by CoolCare) I was informed the mold had permeated my entire HVAC system including my ductwork. Since neither my home warranty company nor my homeowners insurance company covered for mold I had to personally pay for replacing the HVAC system, including ductwork. Mr. Wardlaw, owner of Cool Care personally came to my home, did the initial inspection and after carefully explaining his findings and recommendations, I made the decision to replace my entire system. I felt neither pressured but well informed as he went over each detail of the process with me. Although it was a major investment it was one I felt comfortable doing as I felt my family's health was worth the cost. Mr. Wardlaw and his team of HVAC installers, especially Alex and his crew, who did the unappealing job of dismantling the old system, and Ms. Taylor, who kept me apprised and informed along the way), provided professional and personal service. Everyone I encountered was polite, knowledgeable and never made me feel as if I was a bother, asked too many questions or got in their way. They even welcomed my presence when I went under the house with them where they pointed out their findings and showed me the state of my old system. On the first night after my newly installed HVAC system, I could tell a marked difference: the air quality was much improved (the smell of dampness was gone from the air)my AC did not constantly run anymore and after the second week, the DampRid containers I had throughout my home have little to no moisture collecting in them. I now do not wake up in the middle of the night coughing and my other family member who has respiratory issues no longer wakes in the night or mornings sounding as if they are coughing up a lung. I can't tell you how pleased I am with the service and new HVAC provided by CoolCare and would recommend them to anyone whether they need seasonal maintenance, want their system checked or need a complete install, like I did. Thank you, once again, Mr. Wardlaw and staff, for a very pleasant and comforting experience!!! 10 stars!!!
02:17 27 Oct 20
I have been so impressed with this company. When all other HVAC companies have double and tripled their prices, Cool Care has maintained a reasonable price without sacrificing their professionalism. I am a real estate agent and call on Cool Care frequently to perform inspections and they are always on time, they provide reminders and a heads up phone call when the inspector is on the way. The office staff is top notch and answer the phones quickly and respond to my (probably too many) requests with patience and haste! What a combination! I will continue to use and refer others to Cool Care Heating and Air! Thank you for your wonderful work!
16:59 26 Sep 20
We have used them for several years. They installed our new unit and have serviced it several times. Recently they had to fix something and they were efficient and did a great job of communicating.I find them to be trustworthy and have very fair pricing.
19:07 17 Sep 20
Recently had the floors in my home redone and needed my ducts cleaned from all the sanding. Great price and very professional!
21:59 15 Aug 20
These guys did great work. We apparently had a clogged system and I have to say it took them about 30 minutes. They were ahead of schedule and was able to get here quickly. I have to say I highly recommend them for service. My house wasn't even clean and I didn't even feel judged. It was too hot to even get it cleaned and they were professional, forthcoming and answered questions. Without a doubt, request their services.
19:51 15 Aug 20
These folks have been amazing the couple of times I've called them out. Great service, speedy, professional and of course, highly skilled.
18:35 12 Aug 20
Outstanding company and technicians, very courteous and professional.
20:22 31 Jul 20
They came just as they said they would and did an excellent job getting our air working again! We will have to get a new unit soon and this is who we are going to have do the job!
00:28 05 Jul 20
03:09 19 Jun 20
Cool Care is the best Heating and Air conditioning company around. We have used them for years and they have always been on time, professional, knowledgeable, and so nice and polite. Customer service and prices are great as well. We wouldn’t use anyone else. Highly recommend!
00:41 19 Jun 20
Cool Care came out quickly when my A.C. went out. They were fast, friendly, knowledgrable, professional, and not as expensive as I would have thought. They've also won a bunch of Best of Columbia HVAC company awards
13:11 14 Jun 20