This is the second time repairedWhy does it cost so much Tech was very professional
19:55 26 Jan 23
22:41 24 Jan 23
He was very professional an quick without no questions asked....
15:17 24 Jan 23
16:18 23 Jan 23
Matthew,Was great very prompt and very professional!
14:06 23 Jan 23
18:28 22 Jan 23
Matt answered several questions about the unit for me and explained how the heat pump works better than anyone before. Would like him to be my maintenance person
14:51 18 Jan 23
Rusty was professional, kind, and showed he cared about my project by making sure it was done correctly. He also explained to me step by step what was the problem with my plumbing and the steps he was going to make to correct the issues.
02:24 18 Jan 23
Super nice!! Very informative! Brandon is the epitome of great customer service!
16:30 17 Jan 23
Clay from cool air has shown patience with our series of questions, he was understanding and made us feel comfortable, and thorough. I highly recommend his services! The other technicians were good but clay was great!
14:52 13 Jan 23
15:35 12 Jan 23
Good courteous people
20:57 10 Jan 23
14:21 10 Jan 23
Service technician, Mr. Rehill, was courteous, professional, well informed about our system.
17:37 06 Jan 23
16:48 05 Jan 23
21:38 29 Dec 22
Brandon was knowledgeable and documented his findings. He was kind to explain in detail. Great service thank you
19:36 29 Dec 22
Very professional and excellent service.
17:17 24 Dec 22
Tech took the time to make sure the problem was fixed. I have a long-standing good track record with this company.
15:23 24 Dec 22
Tried to replace a thermostat and messed it up. Called them with an emergency as the temperature was going to be freezing over the weekend. Brandon came out within a couple hours and got it up and running. Very thankful.
21:19 23 Dec 22
I had been experiencing intermittent problems with my 15 year old unit. They were very helpful in advising me if I should invest money into an old unit or replace with a new, energy efficient unit. I chose to go with a new unit and could not be happier. They scheduled the appointment for installation and were right on time. Walter and CJ did an excellent job for me. They showed up on time, they were friendly, professional and kept me informed as they progressed with the installation. In just a few hours, they completed the job, cleaned up very well and had me feeling heat on the coldest day of the year. I've also experienced very good service from Mark McKellar. I would highly recommend this company for all your heating and air conditioning needs!
19:52 23 Dec 22
15:15 23 Dec 22
They came and fixed what was needed quickly- great group of people
Mary Wells Bowers
20:15 20 Dec 22
15:36 20 Dec 22
On time, professional, and great customer service.
14:10 19 Dec 22
Clay was professional, friendly and knowledgeable. He completed the repairs in a timely and quality manner.
17:40 12 Dec 22
Very professional and completely satisfied
22:45 08 Dec 22
Always reliable & friendly
21:36 07 Dec 22
17:42 07 Dec 22
23:54 06 Dec 22
Mark McKellar the technician and Brittany in the office gave exceptional customer service and responded in a very fast time frame.Our unit was out and we had guests staying there. They came to do the repair within 1 hour of my call.Could not have been happier.Professional and efficient. Will highly recommend you to all my friends.
14:25 02 Dec 22
15:07 30 Nov 22
Clay arrived on time and it was such an unusual problem that he had to travel several paths to solve it. He was willing, determined and kept us apprised of his findings. The problem was not caused by CoolCare but is related to a , in our opinion, bad design of the Honeywell Thermostat. Regardless, we believe it has been corrected and appreciate Clay's efforts. He is a credit to his company. Not only professional and knowledgeable but friendly and courteous. Thank you Kenny for sending someone of Clay's caliber.Melle and Bill SensibaughJohn Cameron
21:58 28 Nov 22
21:22 21 Nov 22
19:00 21 Nov 22
Cool Care had a technician come earlier than originally scheduled which was a tremendous help! Brandon was courteous and helpful and resolved the problem quickly. Cool Care is the only HVAC company to use!!
15:24 18 Nov 22
Thank you Cool Care, we are enjoying our new Mitsubishi heat pump, the Technicians done a great job, all the guys were very nice and hardworking. Also thanks to Kristie for her great customer service. I will send all my family, friends and neighbors your way!
18:05 11 Nov 22
They are very responsive and do a great job ! I use their PM program and am very pleased, highly recommend. Jason Keech just finished some work and he is knowledgeable and very thorough!
21:37 08 Nov 22
I’ve been using Cool Care for a few years now and am always impressed by their thoroughness and professionalism. I trust their recommendations and know I’m getting top quality service each time.
02:12 08 Nov 22
I highly recommend using this company!! Josh S. provided the best service that we could have asked for, and he went above and beyond to make sure everything was good with our AC units! Not only is he a great worker, but he is also a wonderful person to talk to and is genuinely a nice guy! I appreciate his hard work and dedication to high quality service and customer relations!
21:43 07 Nov 22
Professional, courteous and punctual. All things that make a company A++. Use them for all your hvac needs, I wouldn’t use anyone else
01:43 04 Nov 22
Tech timely and responsive
14:11 02 Nov 22
Brandon is the best tech I’ve had do work on my home! After preventative maintenance, he reported back with photos of what he did and found, and recommendations that our unit could benefit from. He was courteous and committed to giving great service. We had him back to preform some of the upgrades he’d recommended and everything went smoothly.
18:43 31 Oct 22
Jason, the employee who most recently came to my house, is a polite and helpful man, who knows what he's doing and explains it. He seems to like his job and enjoy meeting people.I have dealt with this company for several years and have never had a complaint.
15:22 24 Oct 22
Clay went above and beyond. I had to take my son to sports practice and pick him up. I’m sure it inconvenienced him, but he didn’t show it. I really appreciate his professionalism and kindness.
19:35 23 Oct 22
It was great to fill satisfied and pleased with the service I received from Cool Care. Mr. Brandon Rehill went above and beyond what I ever seen from a technician. Thank you.
18:07 21 Oct 22
The technician, Jason, was on time, courteous, and efficient.Pleasant experience and system is running smooth.Thanks for the great service
14:47 21 Oct 22
This is the second time that we have used them. They are always on time with a very knowledgeable Tech, Mark. This last time was a preventative system check going into winter. All was well. I highly recommend Cool Care
Marcia n Frank Huepenbecker
21:04 20 Oct 22