https://www.coolcarehvac.com/contactus/New Layer
New Layer

Emergency Services Available 24/7

Call Us at 803.772.7715 in the Midlands or 843.972.7777 in the Lowcountry.

Cool Care Heating and Air

4.5

Based on 355 reviews

Seth & Justin came out less than 24 hours from my initial call to make a repair on my 20+ YO LP gas fireplace line. Clean, prompt~ early morning commuter traffic notwithstanding~ professional, and courteous.Oh, and efficient, let's not forget that! In & out in 20 minutes!I knew I was in good hands with Cool Care; they'd already installed an HVAC setup on my "above ground basement"!Make them YOUR 'go to' guys!

Scot Kienzlen

19:30 16 May 23

Jason Keech was phenomenal! Very knowledgeable, patient, has exceptional communication skills and is friendly. He explained the entire process of how he found the problem we had (our drainage line was clogged and had backed up into the pan, causing the unit to shut off) and how he was going to fix it and clean it. He educated me on the proper maintenance for the model we have, as well as gave me very insightful information on what to look for in the future for any further problems. Would highly recommend him!

Victor Rodriguez

16:45 15 May 23

Leslie Orr

20:50 12 May 23

Our compressor broke on a Sunday night. Cool Care sent somebody first thing the next morning. The part was under warranty so unfortunately it had to be ordered from the company. It wasn’t supposed to come in for 5 to 7 business days. Cool Care asked to rush the product because, our young son has asthma and it’s 80° inside the house. Jason is the best tech!!! Can’t say enough good things about this company. They will go above and beyond for their customers . Always answer the phone. Always go the extra mile!! Thank you!!!

Andrea Mock

20:32 12 May 23

Tim G

19:08 08 May 23

Extremely positive experience with very knowledgeable tech!!! A 5 rating is not high enough but is the max option. Looking forward to future calls with Brandon.

Terry Boling

19:17 05 May 23

Josh was very knowledgeable, cordial, and helpful. He explained things in a way that made sense. Superb customer service! It makes all the difference.

Connie Blyther

15:03 04 May 23

Morlita Watson

21:16 03 May 23

Timothy Delts

00:38 03 May 23

Cool Care just finished a major re-piping job at our townhouse in a day and half. It was a complicated job with 50 year old galvanized pipes buried under a concrete slab and no one knowing how they ran. We knew it was a difficult job and were worried about finding someone to do the work.Rusty came to look at the job and give an estimate. He was very knowledgeable and reassuring about being able to do the work. He, along with Justin and Seth, arrived on time to start the work and the results were better than I had imagined. Our water volume, pressure and quality are excellent. We especially appreciated the clean up!We're very glad we choose Cool Care to do the work

Paul Curtin

18:20 02 May 23

Cool Care has been a great company to work with. The do an excellent job communicating. Josh is a very knowledgeable and professional young man.

Tammy Bott

15:19 02 May 23

Very professional and great recommendation without hassles

Marion Eichelberger

13:52 01 May 23

Lisa Huffman

17:59 27 Apr 23

Janie Erickson

15:03 26 Apr 23

Larry Knight

19:38 25 Apr 23

Mr Rusty program my Rianni tank less hot water system.explain the problem Thanks

Shailesh Patel

14:48 24 Apr 23

I've used Cool Care for years and today's service continued to exceed my expectations. Brandon came out to service my HVAC units and did an outstanding job! He was polite upon arrival, respectful of our home, professional in explaining his process, efficient in his use of time, and thorough in his overall servicing of the units. He even took before and after photos to show me the improvements he made on the units. He made suggestions for upgrades and equipment, but did not pressure me into buying anything on the spot and said he would be happy to talk through any questions at a later time if I had them. I know I will continue to use Cool Care for all my HVAC needs. They have always been great and Brandon's service today was exceptional!

Jean Triskett

21:17 20 Apr 23

Excellent service from time we made reservation until the service was completed. Highly recommended. Great customer service!!!

S K

21:13 19 Apr 23

Justin Jackson and his crew came to install a new hot water heater. He was very professional and courteous! Cool Care just opened the plumbing side of their company not long ago. I have been a customer of the heating and air side for 20 years. I am so happy they have expanded to the plumbing side. I no longer have to worry if I have any plumbing needs. They came out to my house yesterday and this morning I had a new tankless hot water heater! Everyone from Angie and Stacy in the office to the guys who came to service and install are quality people. If you haven't worked with Cool Care, you really should :)

Pamela Brice

19:24 18 Apr 23

Clay was professional, friendly and knowledgeable. He completed the repairs in a timely and quality manner.

Elmer Kester

17:22 18 Apr 23

We had technician Brandon Rehill out today to help install a thermostat, he was very professional, kind and knowledgeable.

Andrew Barker

20:00 12 Apr 23

Brandon came out the same day I called with my problem, on a Friday evening of a holiday weekend. He could not have been nicer and was generous with his time and attention. He did everything he could to assist us with our issue that evening.

Julie Crooks

00:55 12 Apr 23

Nikki Esposito

21:34 11 Apr 23

Eliza Rivers

16:05 11 Apr 23

Greg Blackmon

22:37 10 Apr 23

Knowledgeable and nice.

Elizabeth Wyman

15:06 06 Apr 23

Judy Hatch

19:28 04 Apr 23

Very responsive to service requests.

RS Frame

15:06 03 Apr 23

Punctual, professional, and courteous plumbing service.

Bernie Chapman

14:30 31 Mar 23

Our technician, Jason, was very thorough and professional. And he addressed all of our questions and concerns.

Wayne Smalley

17:03 29 Mar 23

I’ve used Cool Care for a little over 5 years now. They are always professional and I have no issues with my heating and cooling system. I highly recommend them!

L Terrell

22:16 28 Mar 23

Our service technician Brandon was great to work with. He answered all our questions and was very helpful in giving us the information to decide next steps. Highly recommend Brandon and Cool Care.

Ron Lawrenz

21:49 27 Mar 23

Sharon Sandland

19:09 24 Mar 23

Jason Keech was very professional and explained what he did very thoroughly giving you confidence. Great service, on time, and keep you up to the minute when they will arrive.

Jenaro Nazario

22:39 23 Mar 23

Friendly, professional, very knowledgeable. Rusty is awesome Definitely recommend Cool Care. !

Lucia Smith

17:28 23 Mar 23

Josh was extremely professional & informative. He called ahead of time to report his ETA. Excellent customer service!

Pamela Gee

20:43 21 Mar 23

Nathan Parrish

22:28 17 Mar 23

Always a pleasure to do business with Cool Care.

Cheryl Hall

15:57 15 Mar 23

Very professional and excellent service.

Robert White

14:49 11 Mar 23

This is the third time that we have used Cool Care. They are always on time with a very knowledgeable Tech, Rusty. We used the Plumbing side this time. Rusty and his Team arrived on time and kept us posted on all services being done. Rusty gave us pointers for future use and Maintenance. I will request him for any future needs. You have an amazing employee and we really appreciate him. Thanks Rusty and Cool Care.

Marcia n Frank Huepenbecker

15:29 08 Mar 23

Matt was on time and kept me informed about what needed to be done. He completed the maintenance work in a timely manner and was courteous and professional.

J D

15:08 08 Mar 23

Very dependable always on time. They kept my husband and I updated throughout the installation process.

Lisa Batts

21:10 07 Mar 23

Excellent service thanks 👍

Alphonso Hampton

21:33 06 Mar 23

Very professional.A pleasure to work with.

Lorraine Smith

16:53 01 Mar 23

Excellent group. On time, as good as their word, professional. Highly recommend.

Melle Sensibaugh

20:27 28 Feb 23

Brandon R did an awesome job servicing our HVAC system today. He provided pictures to show what he did and provided before and after pictures to prove it. His thorough assessment of our system was explained in such a exceptional manner unlike we’ve experienced before. He answered all of our questions and followed up with us as promised. We found him to be extraordinary service guy.

Unita Busby

20:19 24 Feb 23

Brandon is always pleasant and professional. Appreciate his informative efficient repair’s service. Great punctuality, and communication.

Stacey Hook

22:31 23 Feb 23

Brandon Rehill was my technician today and I cannot say enough positive things about him! On a personal level he was friendly, personable, kind to my dogs, easy to talk to, and very courteous. He even recommended someone to help me take care of my yard when I mentioned I was having trouble keeping up with it!His professional qualities, as well, deserve more than 5 stars. He is more than competent. In fact, he is extremely knowledgeable. He took the time to answer all my questions and asked me pointed questions about the heating and cooling to make sure he completely understood my particular usage and situation. He explained how I might save money on power and gas. He really took his time, was very thorough, and gave me more than excellent customer service. I hope he is my regular technician because, not only would I be happy to have him return any time, but I could also trust that I’m receiving top quality service. As I said, I would give more than 5 stars if I could. Cool Care, you are lucky to have technicians like Brandon on your team! (I think you should give him a bonus! 😉). Thank you!!!

Dell Goodrich

18:45 23 Feb 23

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